Refund Policy
Last updated: 25 August 2026
1. The short version
You can have your money back on any purchase within 14 days, for any reason or for no reason at all. There are no exceptions, and you do not have to explain yourself.
2. What is covered
Every purchase we sell:
- the monthly supporter subscription;
- the one-time lifetime purchase;
- extra scan packs.
The 14 days run from the date of the payment. A subscription renewal has its own window: each payment is refundable for 14 days from the day it was taken, not only the first one.
Having used what you paid for makes no difference. If you supported PartyDub, scanned clips, exported packs and then changed your mind on the thirteenth day, you get your money back.
3. How to ask
Either of these works, and neither needs a reason:
- Reply to your Paddle receipt, or use the help link on it. Paddle is the merchant of record for every purchase made here and can issue the refund directly.
- Or write to support@partydub.com from the address you paid with, and we will arrange it with Paddle.
4. How long it takes
Paddle returns an approved refund to the payment method it was taken from. Card issuers and banks usually take a few business days after that before it appears on a statement, which is outside anybody's control here.
5. Cancelling is not the same as a refund
Cancelling stops the next payment. A refund returns money already taken. They are separate things: cancelling on its own does not refund a payment already made, and a refund does not by itself cancel a subscription. Ask for both if you want both — or cancel from your account page and write to us about the refund.
6. Outside the 14 days
You can cancel at any time, so a subscription never has to run longer than you want it to. And if something has actually gone wrong — a double charge, a payment you do not recognise, a feature that did not work — write to us whatever the date. Those get sorted out on their merits rather than on a calendar.
7. Your statutory rights
Nothing on this page removes rights you have under the law where you live, including any statutory right of withdrawal or cancellation. Where local law gives you longer or more than this policy does, the law applies.
8. Contact
support@partydub.com. See also our Terms of Service.